REQUEST FOR RETURN BEFORE THE PRODUCT IS SHIPPED
REQUEST FOR RETURN AFTER THE PRODUCT IS SHIPPED
In case of cancellation of your orders for possible reasons; Mat Kozmetik Limited Şirketi returns the product price to your account and/or credit card within three working days.
You can send an e-mail with the subject of RETURN to info@esterella.com.tr for your order that you paid for but later gave up.
However, you must report your bank account information and/or credit card information accurately and completely to the financial authorities of our company.
When you indicate why you canceled, we will have a chance to improve ourselves in terms of customer satisfaction.
After receiving your order, you can reach us by e-mail when "wrong product delivery" or "a deterioration in the product or package" occurs:
If there is an error caused by our company or the sending cargo company, your damage will be repaired within 7 working days in the form of "new product shipment" or a refund.